Privacy Policy

TECH LEADS BD LTD values your privacy and is committed to protecting your personal and business information. This policy explains how we collect, use, and safeguard data across our software systems (ERP, POS, CRM, Accounting) and our official website.

We collect information necessary to provide our services, including:

• Personal Information: Name, email address, phone number, and company details.
• Business Information: Data processed within our ERP/POS systems such as inventory records, invoices, and transaction history.
• System Usage Data: Login timestamps, IP addresses, browser types, and device information.
• Technical Data: Cookies and tracking technologies to improve software performance.

Your data is used for the following purposes:

• To provide and maintain our ERP, POS, and CRM services.
• To improve software performance and develop new features.
• For customer support and essential business communication.
• To ensure system security and prevent fraudulent activities.
• To send service updates, security alerts, and administrative messages.

We implement industry-standard security measures to protect your data:

• Secure cloud-based infrastructure with 99.9% uptime.
• Encryption of sensitive data both at rest and in transit.
• Granular role-based access control (RBAC) to limit data visibility.
• Regular automated backups and disaster recovery protocols.
• Periodic security audits and vulnerability assessments.

We do not sell, trade, or rent your personal data to third parties. We may share information only under the following circumstances:

• With your explicit consent or direction.
• To comply with legal obligations or government requests in Bangladesh.
• With trusted third-party service providers (e.g., hosting partners, SMS gateways) who assist in operating our services under strict confidentiality.

Our website and software use cookies to enhance user experience, handle authentication, and analyze traffic. You can choose to disable cookies through your browser settings, though some software features may not function correctly as a result.

As a user of TECH LEADS BD LTD services, you have the right to:

• Access the personal and business data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated data (subject to legal retention requirements).
• Export your data in a structured, machine-readable format.

We retain your information only as long as necessary for the purposes set out in this policy, to provide our services, and to comply with our legal and contractual obligations.

Our services are enterprise software solutions and are not intended for children under 13 years of age. We do not knowingly collect information from children.